Entering the fields of conflict and dispute resolution -- The lawyer as problem solver -- Negotiation : concepts and models -- Skills and practices in negotiation -- Negotiation law and ethics -- Mediation : concepts and models -- Mediation : skills and practices for the mediator and the attorney in mediation -- Mediation : law, policy, and ethics -- Arbitration : concepts and models -- Arbitration : law and policy -- Arbitration : skills, practices, and ethics -- Private and public hybrid processes -- Multiparty dispute resolution -- Choosing an appropriate process : your clients and the future of ADR.