Business for the 21st century [electronic resource] : towards simplicity and trust / François Dupuy ; translated by Rupert Swyer

Author:: Dupuy, François
Additional Titles:: Business for the twenty-first century
Published:: Houndmills, Basingstoke Hampshire ; New York : Palgrave Macmillan, 2011.
Physical Description:: 1 online resource (vii, 204 pages)

Access Online

ezaccess.libraries.psu.edu

Availability

Finding items...

Contents:

We have let work 'slip' -- Silo organizations and their unwanted side-effects -- We've let the customer get away -- Sacrificing the front-line managers -- Integration and processes : a marriage made in hell -- Trust destroyed, trust rebuilt -- The difficulty of changing endogenous organizations -- Simplicity, trust and communities of interest : can things be done differently?

Summary:

"Through 18 brand new case studies this book shows how companies did not manage labor and customers as long as they did not need to. With competition becoming tougher and tougher, they tried to recover control, using more and more processes and reporting systems. The result is exactly the opposite: the more they rule, the more they lose control"--

Subject(s):

ISBN:

9780230307728 (electronic bk.)
0230307728 (electronic bk.)

Note:

AVAILABLE ONLINE TO AUTHORIZED PSU USERS.

Bibliography Note:

Includes bibliographical references and index.

Technical Details:

Mode of access: World Wide Web.

Source of Acquisition:

Online copy: Purchased with funds from the Paterno Libraries Endowment; 2011.

Endowment Note:

Paterno Libraries Endowment (Campus College Libraries)

View MARC record | catkey: 7665632