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Moderating usability tests [electronic resource] : principles and practice for interacting / Joseph S. Dumas, Beth A. Loring

Author
Dumas, Joseph S., 1943-
Published
Amsterdam ; Boston : Morgan Kaufmann/Elsevier, [2008]
Copyright Date
©2008
Physical Description
xvii, 185 pages : illustrations ; 24 cm.
Additional Creators
Loring, Beth A.
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Contents
Machine generated contents note: Ch. 1 Introduction -- Ch. 2 Getting started as a test moderator -- Ch. 3 Golden rules 1 through 5 -- Ch. 4 Golden rules 6 through 10 -- Ch. 5 Initial contacts -- Ch. 6 Interacting during the session -- Ch. 7 Interacting during post-test activities -- Ch. 8 Interacting in a remote test session -- Ch. 9 Moderator-participant arrangements -- Ch. 10 Interacting with diverse populations -- Ch. 11 Integrating the videos.
Summary
"Usability testing has been thoroughly studied and documented - except for how moderators effectively interact with the test participants who provide the critical usability data. Increasingly, new and experienced moderators alike need training materials and a set of guiding principles to turn to." "Moderating Usability Tests is the single source for this information. Authors Dumas and Loring draw on their combined 40 years of usability testing experience to develop and present the most effective principles and practices - both practical and ethical - for moderating successful usability tests." "Usability professionals, students, and novices can also see these principles in action in the authors' lab videos (www.mkp.com/moderatingtests). The videos demonstrate good and poor interaction, and include a panel of testing experts' commentary on why certain techniques succeed or fail." --Book Jacket.
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ISBN
9780123739339 (alk. paper)
0123739330 (alk. paper)
Bibliography Note
Includes bibliographical references (pages 169-173) and index.
View MARC record | catkey: 7861141