Actions for HR at your service : lessons from benchmark service organizations

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HR at your service : lessons from benchmark service organizations / Gary P. Latham and Robert C. Ford

Author
Latham, Gary P.
Published
Alexandria, Va. : Society for Human Resource Management, [2012]
Copyright Date
©2012
Physical Description
xi, 194 pages ; 23 cm
Additional Creators
Ford, Robert C. (Robert Clayton), 1945-

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Contents
Client-centric strategy: a blueprint for human resource managers -- Providing client-centric service: delivering quality clients value -- Planning to meet client expectations -- Creating & leading a client-centric HR culture -- Client-centric staffing & training -- Motivating & empowering client-centric service -- HR information systems: communicating client-centric service -- HR service delivery systems: ensuring client-centric service -- You've landed a seat at the table: now stay there! -- HR managers as service leaders.
Subject(s)
ISBN
9781586442477
1586442473
Bibliography Note
Includes bibliographical references (pages 181-184) and index.
Source of Acquisition
Purchased with funds from the Edwin G. Ernst, Sr. Memorial Libraries Endowment; 2012
Endowment Note
Edwin G. Ernst, Sr. Memorial Libraries Endowment
View MARC record | catkey: 8397566