Transforming health care : Virginia Mason Medical Center's pursuit of the perfect patient experience / Charles Kenney ; forward by Donald M. Berwick
- Author:
- Kenney, Charles
- Published:
- Boca Raton : CRC Press, [2011]
- Copyright Date:
- ©2011
- Physical Description:
- xxii, 223 pages : illustrations ; 24 cm
- Contents:
- Machine generated contents note: 1.A New Idea -- Change or Die -- Physician-Centric -- Germ of a New Idea -- Toyota Mantra: Eliminate Waste -- 2.Journey to Japan -- A Daring New Path -- Skepticism -- The First Trip -- An Industrial Symphony -- "Aren't You Ashamed?" -- The Missing Piece -- "This Is Ludicrous" -- No Going Back -- 3.The Blue Yarn -- A Revealing Value Stream -- The Patient's Voice -- New Space, New Process -- Continuous Improvement -- Standard Work -- A Singular Success -- 4.Safety Crusade -- Patient Safety AlertsTM -- A Nurse's Courage -- A Doctor's Courage -- Why Shouldn't Everybody Get a Flu Shot? -- Mrs. Mary McClinton -- Mistake Proofing -- A Culture of Safety -- Evolution of the PSA System -- 5.Ambulatory Care Breakthrough -- Stress on Primary Care -- Moving the Mountain of Waits -- Mistake-Proofing Care: Early Steps -- Creating a New Tool -- Inventing the Flow Station -- Breakthrough -- Skill-Task Alignment -- Primary Care Transformed -- Going to Jidoka -- External Setup -- Biggest Room in the House -- 6.Transforming Procedural Care -- Creating a New Ambulatory Surgical Experience -- Design Challenge -- Listening to Patients -- Setup Reduction -- Breakthrough -- Center for Hyperbaric Medicine -- Ask Why -- Patient Focused -- 7.Transforming Inpatient Care -- Geographic Cells -- Report/Handoff -- In-Room Documentation -- Visual Work Environment -- Medical Emergency Teams -- Hourly Rounding: From Reactive to Proactive -- Knowing the Frontline Work -- Dramatic Change in Nurse Culture -- Shorter Length of Stay -- 8.Better, Faster, More Affordable -- Identifying The Customer -- "We Can Do Better" -- Value Stream Reveals Huge Waste -- Same-Day Access -- Marketplace Defines Quality -- Home Run -- Financial Conundrum -- Perverse Incentives -- 9.Management Method -- Seeing Virginia Mason with Fresh Eyes -- Structure and Discipline -- Training within Industry -- Standard Work: Hand Hygiene -- World-Class Management -- Daily Management -- "The State of the Union Every Tuesday Morning" -- "Everybody Can Be a Leader" -- Leadership -- 10.The Journey Continues -- Will You Teach Us? -- If You Build It -- Role Model -- The Virginia Mason Institute -- "Accountable Outside Our Own Walls" -- The Obstacle of Arrogance -- A Nonsystem -- A Sense of Hope -- The Journey Continues -- "We're Just Getting Started" -- Source Notes -- Preface -- Chapter One -- Chapter Two -- Chapter Three -- Chapter Four -- Chapter Five -- Chapter Six -- Chapter Seven -- Chapter Eight -- Chapter Nine -- Chapter Ten -- Appendix -- Glossary -- Appendix -- Applying VMPS to Business Functions -- Relentless Attack on Waste -- Bringing Flow Stations to Specialty Department -- General Internal Medicine: Spreading Innovation in Ambulatory Care -- Breaking Down Silos -- Skill-Task Alignment -- Uphill Battle -- Restructuring -- Introducing Flow Stations -- The New GIM.
- Summary:
- "A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenge we face in the United States today to provide superb medical care to our people while at the same time controlling costs"--Provided by publisher.
- Subject(s):
- Virginia Mason Medical Center
- Medical care—United States
- Health services administration—United States
- Health facilities—Administration—Standards—United States
- Health Facility Administration
- Cost Control—methods
- Delivery of Health Care—organization & administration
- Efficiency, Organizational
- Patient Satisfaction
- Quality Assurance, Health Care—methods
- Washington
- ISBN:
- 9781563273759 (hardcover : alk. paper)
1563273756 (hardcover : alk. paper) - Note:
- MSHMC Value Improvement Library
- Bibliography Note:
- Includes bibliographical references and index.
- Endowment Note:
- Highmark Blue Shield Education Fund
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